Terms of Service

Last updated: April 2026

1. Platform Role

IMPORTANT DISCLAIMER

  • We are a technology platform, NOT a property owner, landlord, or real estate agent
  • We do not guarantee property condition, tenant behavior, or payment outcomes
  • All agreements are between users (landlord ↔ tenant)
  • We are not a party to any rental or lease agreement

2. User Responsibilities

Landlords Must:

  • Provide accurate property information
  • Be responsible for legal compliance (leases, taxes, etc.)
  • Handle disputes with tenants directly
  • Maintain property conditions as advertised

Tenants Must:

  • Provide truthful identity and payment info
  • Be responsible for rent payments
  • Take proper care of the property
  • Comply with lease terms

3. Verification Disclaimer

  • Background checks and inspections are best-effort tools, not guarantees
  • We are not liable for fraud, false information, or user misconduct
  • Inspection reports are informational only — not certified engineering/legal assessments

4. Payments & Fees

  • Platform may charge subscription or service fees
  • Payment processing handled by third parties
  • We are not responsible for payment failures, delays, or disputes
  • Exchange rate fluctuations and mobile money failures are outside our control

5. Prohibited Activities

Users may NOT:

  • Post false or misleading listings
  • Commit fraud or impersonation
  • Use the platform for illegal activities
  • Interfere with system security
  • Harass other users

Violation → immediate suspension or termination

6. Limitation of Liability

CRITICAL PROTECTION CLAUSE

To the maximum extent allowed by law, we are NOT liable for:

  • Property damage
  • Lost income or rent
  • Tenant disputes
  • Fraud or criminal activity
  • Finding tenants or rent collection success
  • Property value changes

Our total liability is limited to the amount the user paid us in the last 6 months.

7. Indemnification

Users agree to defend and hold the platform harmless from any claims, damages, or disputes arising from their actions on the platform.

8. Dispute Resolution

  • Direct resolution between users is encouraged first
  • Platform may offer mediation (optional, not obligated)
  • Legal disputes handled under Somaliland jurisdiction

9. Account Suspension & Termination

  • We can suspend or delete accounts at any time for violations
  • No obligation to provide service
  • Users may delete their accounts at any time

10. Intellectual Property

  • Platform content, branding, and software belong to Hanti Haye
  • Users cannot copy, resell, or exploit our system

11. Platform Availability & Force Majeure

  • Service may go down anytime — no uptime guarantee
  • Not responsible for events outside our control: outages, war, natural disasters, government restrictions

12. Modifications to Terms

  • We can update these terms anytime
  • Continued use of the platform = agreement to updated terms

Questions?

If you have any questions about these Terms of Service, please contact us at hantahayinfo@gmail.com